Q1. What is your terms of payment?
A:Usually,we accept T/T,irrevocable L/C at sight.For regular orders,we prefer 30% in advance,70% against the of B/L.For long term business relations, we have more advantage terms for payment.
Q2. What is your terms of delivery?
A: We accept FOB,CIF,etc. You can choose the one which is the most convenient or cost effective for you.
Q3: What is the lead time?
A:It usually takes 25 to 35 days after sample confirmation and receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. If the item was non standard, we have to consider extra 10-15days for tooling/mould made.
Q4: How about tooling Charge?
A: Tooling charge only charge once when first order, all future orders would not charge again even tooling repair or under maintance.
Q5. What is your sample policy?
A: We are glad to send Road lighting 80 watt led street light samples for your inspection.Standard samples can be free, but the clients need to cover the freight cost.
Q6. Can you produce according to the samples or drawings?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q7: How to confirm the quality with us before starting to produce?
1) We can provide LED Street light housing samples and you can choose one or more, and then we make the quality according to that. 2) Send us your samples, and we will make it according to your quality.
Q8: How to solve the quality problems after sales?
A: Take photos of the problems and send to us. We will make a satisfied solution for you within three days after we confirm the problems.
Q9. What is your terms of packing?
A: Generally, we pack our goods in neutral cartons. If you have legally registered patent, we can pack the goods by your logo after getting your authorization letters.
Q10. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery. We have QC team comply with
TQM,each step is in compliance tothe standards.
